Gigi’s Cupcakes Franchisee Review: Emily Goertemoeller

Owner celebrates first anniversary and says franchise exceeds her wildest expectations


Gigi’s Cupcakes franchise owner Emily Goertemoeller thought she was destined for a “regular” job with “banker’s hours” when she left Florida and a 16-year successful career with Toyota to move back home to Indiana a couple of years ago.

Finding a job as a bank loan officer, though, didn’t happen the way she had anticipated. While Emily wanted an “easy” job, banking executives wanted to make her a branch manager — a position she didn’t want. She put off employment as long as possible until she took the time for soul-searching to discover her true passion: baking.

With a new career in mind, Emily set out to discover how to make money doing what she loved. As she researched bakeries for sale, she saw a Gigi’s Cupcakes food truck in Indianapolis. She was pleasantly surprised to learn Gigi’s Cupcakes was a franchise; she knew their reputation from her time in Florida when clients had given her cupcakes and friends had raved enthusiastically about the product. Her curiosity led her to Internet research and the Gigi’s website.

“I started with Gigi’s story and it made me cry,” Emily says. “I Googled her name and read any interviews and articles I could find. Then, I read every single article on the franchise owners on the website. And I thought, ‘These people are a lot like me and were in similar positions when they started their businesses.” Immediately, Emily felt an emotional connection to the brand, even though she never dreamed of being an entrepreneur or business owner.

Gigi’s Cupcakes bakery franchise ownership is a rewarding career

Emily’s Lafayette, Indiana, Gigi’s Cupcakes franchise, though, is exceeding her wildest expectations, having just celebrated one year in business. The bakery has grown in its inaugural year, bringing more than 100 people into the store for an anniversary celebration. With school back in session, the cupcake customers increased, and Emily added a few new members to her team to manage the uptick in business. “God continues to bless us with a fabulous team of talented and spunky individuals. They all work together and help Gigi’s Lafayette spread love one cupcake at a time here in the bakery and throughout the community.”

For Emily, her Gigi’s Cupcakes business is all about the intangible rewards. She treasures encouraging others and being a blessing. “I have a chalkboard out front. Every morning I write a Bible verse on it and it’s amazing how much positive feedback I get about that chalkboard. So many people will thank me for posting a message that’s uplifting.”

Community service is also important to Emily’s success. She says, “The more I’m in the bakery, the less my bakery will grow. Outside of the store, I’m focused on meeting people and building relationships. I go to Purdue men’s basketball games and sell cupcakes. I sponsor kids’ sports teams and take them cupcakes. The more involved I can be in areas of giving back, the more growth I see. To me, it’s all about the relationships. It’s the relationships that matter in the end.”

And on September 25th, Emily and Gigi’s will host the first Cupcake Run/Walk for Public Education. The event will feature an 8-yard dash, a 5K, and a 10K race with the goal of raising $10,000 for public education in Tippecanoe County. Emily expects more than 500 will participate.

“I really love everything about my business. I could have never dreamed that I would be able to work at a job that I truly love to go to. I love the guest interaction and giving back to the community. It is such an amazing thing — to bring smiles to people’s faces through something as simple as cupcakes. I’m so honored to be part of people’s memories and traditions,” Emily says.

Now is a great time to bring Gigi’s Cupcakes to your community

There has never been a better time to launch a Gigi’s gourmet cupcake bakery franchise. Gigi’s Cupcakes offers a low-cost, low-risk and scalable bakery franchise that features gourmet cupcakes and bakery treats. Topped with our signature icing swirl and backed by more than 300 proprietary recipes and flavors, each Gigi’s cupcake is a work of art.

Our startup costs are low, averaging around $300,000 (including our $35,000 franchise fee), and the typical food and labor costs for a Gigi’s gourmet cupcake bakery are less than those at traditional food franchises. We reported double-digit system sales growth in 2015, and we are poised for expansion with attractive territories available nationwide for single and multi-unit operators.

Learn more about Gigi’s Cupcakes franchise

For in-depth details about the Gigi’s franchise opportunity, download our free franchise report. You can also learn more by visiting our research pages.